Velobet Privacy Policy and Data Protection

How We Collect and Protect Your Data

When you register with Velobet Casino UK, we collect the information needed to open and run your account: an email address, a username that cannot be changed once set, and a password of at least 8 characters containing one capital letter and one alphanumeric character. These three fields are gathered at the "Sign Up" step, before you accept our Terms and this Privacy Policy.

Once your profile is active, My Account > Personal Information asks for your first name, last name, date of birth, mobile number, country, city and address. Crypto deposits are available immediately after sign-up, but completing this profile is required before other payment methods can be used, which is how we link your financial activity to a verified identity.

Verification and record-keeping

To confirm who you are, we ask for your name, email and date of birth alongside an ID or passport and a proof of residence no older than three months. Documents in the Latin or Cyrillic alphabet are processed directly; anything else requires video verification. Checks are normally completed within 48 hours, and we keep verification records for 10 years.

Why We Process Your Information and Your Rights

We process personal data to run your account securely, to verify your identity, and to meet compliance obligations under our governing law, Curaçao, which applies to our Terms and this policy. Our Privacy Policy and Terms are binding in English, and registration is open only to players aged 18 and over.

Account ownership is treated as strictly personal: no third-party payments are accepted, and if a wallet or account is found to be shared between players, it is closed and a 20% settlement fee is applied to the balance. Where monitoring identifies a politically exposed person, the account may be closed, with a 20% administrative fee deducted from any returned deposits. These checks exist to keep each account tied to a single verified identity rather than to limit how you play.

Players who want more detail on our wider offering, including how accounts connect to deposits and withdrawals, can read our deposit and withdrawal methods page, or see the full picture of what we offer in our overview of bonuses, games, payments and support.

Steps You Can Take to Manage Your Account and Data

Velobet gives you direct control over your account and the information attached to it through a handful of defined channels, rather than leaving limits buried in general terms.

• Account limits: contact support to set limits on your account, adjusting how your profile is used going forward.
• Time-out: request a break through support; the account automatically reopens once the period you chose has passed.
• Self-exclusion: email our team to self-exclude for anywhere from 6 months to 5 years, with 6 months applied by default if no period is specified.
• Unauthorised access requests: if someone else accessed your account, we accept data or refund requests within 30 days instead of the usual 14, provided ID is supplied within 5 days; an administrative fee of up to 20% may apply.
• Sign-in and recovery: manage sign-in details and recover a forgotten password through your account access page.

These channels sit alongside our 24/7 support, reachable through the "Contact" button on every page, for any question about how your information is held.